Notifications settings and troubleshooting
This manual is intended for all MITV platform users who want to learn more about the notifications that is displayed outside the platform. Notification is intended to raise attention to the user, if he is not currently active on platform. We can distinguish two types of such notifications.Mobile app notifications
User who install Android application will by default get android system notifications. Notifications will appear only in the case that application is closed or minimized. Notifications are displayed in the upper part of the screen (images below). Notifications contains image, title, message and delivery time. If user click on notification, application will open.
Image – notification on open screen
Image – notification on locked screen
The user can also turn off notification for application. User must go into settings (click on settings icon) and select option Apps or Application Manager. Then user should then find application in the list and click on it.
Image – apps list
On Android 6 Notification option should be selected and then three options appear. If the user wonts to block notification, he should select option Block all. In case that the user wonts to enable notification he should select Allow peeking.
Image – selected application Android 6
Image – notification options Android 6
On Android 5 is process slightly different. When user click on application checkbox Show notifications appear. If user unselect this option, notification will cease to come. In case that the user wonts to enable notification he should select checkbox Show notifications.
Image – notification options Android 5
Web browser notification on PC
Users who access the platform via the browser (Chrome or Firefox) on PC will also get notifications. This notification is shown just in the case if platform is open under the tab. On the first visit the platform, user should see dialog box with question Show notifications. User should select Allow option.
Image - dialog box with question
Notification will display in the lower right corner of the desktop. Notifications contains image, title and message. If user click on notification, browser tab will move to the forefront.
Image – notification
Troubleshooting
On android app, notifications are enabled by default. In notification is not shown use should follow steps for disabling notification described above. Allow peeking option should be selected.
Is notification is not displayed on PC browser, fist check if Chrome or Firefox browser is in use. If the answer is yes, user should follow this steps:
- Chrome: by clicking on tree dotes button in the upper right corner, select option Settings, then select Show advanced settings, under Privacy select Content settings…, under Notifications select Manage exceptions…, find address to the platform, click on it and select option Allow.
- Firefox: by right-clicking somewhere in a blank spot of the site and then selecting View Page Info from the opening menu. This opens a window with a Permissions tab. I that, scroll down to the very bottom until you see Show Notifications as the third-to-last entry. The Allowoption should be selected.